Need customer support? - Just contact us in the way that's best for you for tailor-made information and help.

Contact TT Support

support@tradingtechnologies.com

TT Phone Support

When you need assistance with TT software, TT Support provides around-the-clock support when markets are trading (continuous service from Sunday at 4pm CST to Friday at 5pm CST). Telephone support is available via our North American, European and Asian/Pacific CSCs:

North America: 1 877 424 8844 (U.S. only) or +1 312 476 1002
Europe and Middle East: +44 20 7621 8181
Asia/Pacific: +65 6395 7002
Australia: +61 2 8022 1702
Tokyo: +81 3 4577 8302

Exchange Phone Support

In the event of an exchange-related issue, contact the exchange directly for support. For example, if you are experiencing a host failure or other disconnection from the exchange, contact the associated exchange immediately to determine the status of orders that are working in the market.

On-Site Technical Training

Contact your local TAM for more information.

Feedback

Please provide specific positive and negative feedback on TT Support. Feel free to use names, as this will help us in the training process. We will keep you anonymous if you prefer. Send email feedback to: supportfeedback@tradingtechnologies.com.

TT Customer Support - Three teams dedicated to resolving issues efficiently and fast, around the clock, around the world.

TT Support's mission is to provide traders with the optimal experience when using the X_TRADER platform. Our goal is to ensure that TT traders have the fastest trading system with minimal downtime and when problems do occur, they are corrected quickly.

In order to achieve optimal electronic trading conditions, customers must be able to master the many facets of their electronic-trading environment, which include their network, operating system, hardware, TT software, other software, exchanges and telecommunication companies. TT Support provides various tools to facilitate this educational process.

TT Customer Support Center

Staffed by functional and technical specialists, the TT Customer Support Center provides around-the-clock problem tracking and resolution when markets are trading. Our specialists are trained to understand TT products in particular and electronic trading in general. They are skilled at knowing which issues can be solved quickly and which issues need immediate escalation to engineering personnel or technical account managers.

Technical Account Managers

Technical Account Managers (TAMs) are the field engineers of the Customer Support Center (CSC). The primary role of our TAMs is to help your support staff master the X_TRADER platform. They provide the initial on-site installations and training and ongoing expert consultation during significant product implementations and for network related expansion activities. TAMs can also be dispatched by the CSC to conduct on-site customer support for significant TT software issues.

Engineering - Product Support

These software engineers provide Level III support and work with TT software development to provide software patches when needed.