“Nobody reads the manual” is a common refrain when discussing documentation. For software, many users simply open the program, fumble around and begin using the application without looking at a setup guide or pressing F1 for help. And many users who search for a “getting started guide” are confronted with a vast repository of .pdf files, requiring a best guess at which tome contains the nugget of information they need. With mobile and desktop applications increasing in usability, the dusty old users’ manual seems more like a bygone artifact of antiquity than a required, helpful aid.
Which explains, in part, why TT abandoned user manuals.
Everything from our system administration and user manuals to our setup and getting started guides has been opened to the internet via the new Help Library. This allows a user to open the browser, enter a search term and quickly find the information they need. Want to find out howX_TRADER supports NYMEX products? Or simply how to collect logfiles in TT User Setup? You can now access all TT content in less than a second—without searching a 200+ page document.