Advisories

Keep informed of topics that impact X_TRADER® trading environments. Visit the TT app's Message Center to access TT platform advisories.

TT Support 2018 Holiday Schedule

In observance of the New Years Day holiday, TT Support will be closed from 16:30 CST on Monday, 31st of December and reopen again on Tuesday, 1st of January at 16:00 CST. 

TT wishes all our customers a very Happy Holiday Season

 

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TT Support 2018 Holiday Schedule

In observance of the Christmas holiday, TT Support will be closed from 16:30 CST on Monday, 24th December and reopen again on Tuesday, 25th December at 16:00 CST. 

TT wishes all our customers a very Happy Holiday Season

 

If you no longer wish to receive Customer Advisories, please Unsubscribe.

CFE Inaccurate Settlement Prices

The settlement prices for the Wednesday December 5th trade day on CFE were not properly handled by TT CFE Gateways. For example, the Tuesday, December 4th settlement of 19.425 for the VX Dec18 contract is being displayed instead of the of Wednesday December 5th settlement of 19.025. Customers should be aware that these inaccurate settlement prices could impact automated trading tools that are set to trigger off of net change.

Customers with X_RISK can manually amend the settlement prices if desired.  Further details can be found in our Help Library.

The next settlement will be at approximately 3:30pm CST today, when the updated proper settlements should replace the current settlements.

U.S. Toll Free:   +1 877 424 8844

Chicago:           +1 312 476 1002

London:            +44 20 7621 8181

Singapore:        +65 6395 7002

Sydney:            +61 2 8022 1702

Tokyo:              +81 3 4577 8345

CFE Inaccurate Settlement Prices

The settlement prices for the Wednesday December 5th trade day on CFE were not properly handled by TT CFE Gateways. For example, the Tuesday, December 4th settlement of 19.425 for the VX Dec18 contract is being displayed instead of the of Wednesday December 5th settlement of 19.025. Customers should be aware that these inaccurate settlement prices could impact automated trading tools that are set to trigger off of net change.

Customers with X_RISK can manually amend the settlement prices if desired.  Further details can be found in our Help Library.

The next settlement will be at approximately 3:30pm CST today, when the updated proper settlements should replace the current settlements.

U.S. Toll Free:   +1 877 424 8844

Chicago:           +1 312 476 1002

London:            +44 20 7621 8181

Singapore:        +65 6395 7002

Sydney:            +61 2 8022 1702

Tokyo:              +81 3 4577 8345

National Day of Mourning for George H.W. Bush

Following the announcement that the U.S. government will be closed on Wednesday 5th December 2018 for the national day of mourning for former U.S. President George H. W. Bush, trading schedules across multiple markets, primarily fixed income and equities, may be amended with some closed for trading on this date.

Please verify trading schedules with the various exchanges.