Advisories

Keep informed of topics that impact X_TRADER® trading environments. Visit the TT app's Message Center to access TT platform advisories.

ICE Extension of Pre-Open for Monday Trade Sessions

ICE has announced that they are extending the pre-open period for a subset of contracts.  The pre-open will begin at 17:00 instead of the previous 17:55 on Sunday for the Monday session.  Specific details can be found on the ICE website.

In order for TT ICE Gateways to be online and available, the ttchron.ini file needs to be amended to start TT processes earlier.  Example amended times are as follows:

Price Server:
schedule=S@16:20-18:05/2;MTWR@18:40-18:05

Order Server:
schedule=S@16:30-18:05/2;MTWR@19:03-18:05

Fill Server:
schedule=S@16:30-18:05/2;MTWR@19:03-18:05

 
If you have any questions, please contact your TT Technical Account Manager

Trading Technologies COVID-19 Continuity Plan

Dear Customers,

 

The novel coronavirus (COVID-19) and the ensuing fallout have had far-reaching, tragic global consequences. Both businesses and the business of everyday life have been disrupted, as have markets. In times like these, nothing is more important than personal and societal health and safety.

 

We recognize the unique role Trading Technologies plays in your business. As such, I wanted to share our commitment to maintaining service continuity so that you can focus on your business, customers and employees.

 

To ensure the COVID-19 crisis will not impact TT’s platform or services, here are the companywide measures we’ve taken:

  • Follow official guidelines: Each of our worldwide offices isare strictly adhering to ALL guidelines from the Center for Disease Control (CDC) and the World Health Organization (WHO). 
  • Work from anywhere: We already have a robust work from home policy in place, but effective immediately, all teammates are encouraged to work from home. Access to service and support will not be impacted as virtual working systems are in place for these teams. This policy will stay in effect until further notice. 
  • Travel restrictions: We’ve suspended all international travel; only essential domestic travel is permitted at this time. 
  • If any teammate is feeling ill: Teammates with any sickness whatsoever are instructed to stay home. If they or a family member are diagnosed with the virus, our Human Resource and Customer Success departments are to be immediately notified. 

Thank you for continuing to trust TT with your company’s trading, infrastructure, and data needs in these uncertain times. Please reach out to me or to your Customer Success Manager with any questions, and we wish you nothing but health and safety.

 

In good health, 

 

Kara Grygotis

EVP Customer Success