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TTM Network Administration

Testing the Remote Connection

Overview

After you set up a remote connection, you can test network connectivity between the Remote Client and the Remote Host Daemon using the following tests. You perform both tests in a command window:

  • Ping test
  • Telnet test

Ping Test

Note

The ping test does not take firewalls into account.

To test remote connectivity using the ping command:

  1. Open a command window.
  2. Type: ping ipaddress

    Where ipaddress is the IP address of the Remote Host Daemon.

  3. Press Enter.
    • The test is successful if reply messages from the Remote Host Daemon display.
    • If there is 0% packet loss, the connection is up and running.
    • If you experience dropped packets, the cause is likely with the connection or because the firewall does not allow pinging.
    • If the ping times out, your test was unsuccessful. Refer to Connectivity Test Failure.

Telnet Test

To test remote connectivity using the Telnet command:

  1. Open a command window.
  2. Type: telnetipaddress port

    Where:

    • ipaddress is the IP address of the Remote Host Daemon.
    • port is the TTM listening port (i.e., 10200).
  3. Press Enter.
    • If your telnet is successful, a telnet window opens, which indicates the Remote Host Daemon is listening.
    • If a telnet window does not open, your test fails. Refer to Connectivity Test Failure.

Connectivity Test Failure

If your TTM remote connectivity test is unsuccessful:

  • Verify that the Remote Client is connected to the Internet.
  • Verify that the Remote Host Daemon is running and connected to the Internet.
  • Verify that the IP address of the Remote Host Daemon is accurate.
  • Retest the connection.

If you continue to encounter problems, work with the IT staff on the Remote Host Daemon network or call the TT Customer Service Center.