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DevOps Manager

Location: Singapore

We are seeking an enthusiastic, motivated and experienced DevOps Manager for our Singapore office. The ideal candidate is passionate about building teams, thrives on providing world class customer service, and has strong technical abilities across the IT operations stack (hardware, networking, middleware, database and applications). Our ideal candidate has a software development background with a passion for operations, managing talent and driving to automate. Technical leadership and ability to handle high pressure situations is a must.

 

 

Responsibilities:

  • Act as an end-user advocate to ensure that service issues are resolved immediately
  • Frontline break/fix support for production trading application delivered via SaaS
  • Action infrastructure, system and network alerts and remediate production issues across a global distribution of Windows and Linux servers
  • Monitoring of infrastructure, systems and application availability and performance with Icinga (Nagios), Graphite, Splunk and proprietary software
  • Continuous improvement of system and application monitoring and automation using Python, Ruby and Bash scripts
  • Deployment of applications to production, stage, and test environments using Chef
  • Inform management on the progress of production impacting incidents
  • Research and create information in-line with our Knowledge Management methodology
  • Deliver first class customer service to our global customer base
  • Clearly define and document all issues
  • Manage multiple incidents simultaneously in a high pressured environment
  • Effectively and thoroughly inform customer(s) and/or end-user(s) of incident progress
  • Learn to develop resource, product functionality, and technical/troubleshooting knowledge
  • Test software functionality and participate in reproducing software issues as necessary
  • Manage technical escalation of high priority incidents
  • Provide staffing for occasional evening/weekend work
  • Serve as the escalation point for customers, driving issues to resolution either individually or via the appropriate team members

 

 

Qualifications:

  • 3+ years managing software support or devops personnel
  • Exceptional technical and system knowledge
  • 3+ years of experience in a derivatives trading operations or any financial trading support environment
  • Knowledge of electronic trading with working algorithmic knowledge
  • Enthusiastic ability to motivate and inspire
  • BS/BA or equivalent practical experience in related discipline
  • 3-5 years experience supporting 24/7 mission critical applications or services in production
  • 3-5 years experience writing production quality scripts, SDLC experience preferred
  • Strong Knowledge of Linux operating systems and system administration
  • Ability to use a wide variety of open source technologies and cloud services (experience with AWS is preferred)
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Trading Technologies (TT) is an equal opportunity employer. Equal employment has been, and continues to be a required practice at the Company. Trading Technologies’ practice of equal employment opportunity is to recruit, hire, train, promote and base all employment decisions on ability, rather than race, color, religion, national origin, sex, age, disability, sexual orientation, genetic information or any other protected status. Additionally, TT participates in the E-Verify Program.