Careers

What Will You Be Involved With?

• Provide Tier II technical software support issues for internal customers, submitted via phone, email and instant messaging, and resolve technical software tier one support issues as-needed
• End-user hardware/software (Mac, Windows, Linux) support, including configuration and troubleshooting of laptops and mobile devices
• New user setup of hardware, software, operating systems, account management and setting up corporate and test environments
• End-user hardware/software support including troubleshooting and configuration of mobile devices
• Active Directory and Google Workspace (fka GSuite) administration
• Virtualization (VMWare, Nutanix, Microsoft)
• Asset management of inventory and all IT related equipment
• Onboarding and offboarding users
• Ticketing system management
• Create and maintain documentation for supported systems; documents will be for a variety of audiences including end users
• Work closely and collaboratively with Global team to facilitate operational coverage
• Completes all daily tasks and projects as requested, on-time, and with attention to detail and quality

What Will You Bring to the Table?

• Minimum three years of experience working with and troubleshooting PCs, Windows Laptops, Macbooks, Linux, and Mobile devices
• Experience installing and troubleshooting issues with hardware and software including Google Workspace, Microsoft (Windows, Office, and Server), Mac OS, and Linux.
• Knowledge of office hardware, monitors, and common cables (HDMI, Display, Lightning Cables, USB-C, etc.)
• Experience with a scripting language (e.g., Python, Powershell, etc.) both for automation and maintenance preferred
• Intermediate experience with Microsoft Active Directory and Google Workspace (fka GSuite) account management/administration
• Fluency with network concepts such as IP addressing and DHCP
• Well-spoken and ability to efficiently communicate with employees across all offices and departments
• Ability to listen, understand, assess, and assist with any customer issues, asking questions as needed and giving detailed directions in response 
• Ability to work outside of local business hours on an as-needed basis
• The ability to lift items up to 45 pounds (Required in the handling of PC and Server hardware)

What We Bring to the Table

• Competitive benefits, including medical, dental, vision, GTL & GIP schemes, and pension
• Flexible work schedules – with some remote work.
• 25 PTO (paid time off) days per year with the ability to roll over days into the following year, one day per year available for volunteering, 2 Training days per year to allow uninterrupted professional development, one additional PTO day added during a milestone year, a robust paid holiday schedule with early dismissal, and generous parental leave (for all genders and staff, including adoptive parents)
• The company provided top-of-the-line tech resources and a tech accessories budget for monitors, headphones, keyboards, and office equipment.
• We support our employees’ health and wellness with subsidy contributions toward gym memberships and health initiatives. This includes discounted healthcare premiums, healthy meal delivery programs, and smoking cessation support.
• Milestone anniversary bonuses
• Forward-thinking, a culture-based organization with collaborative teams that promote diversity and inclusion