Careers

What you will be doing

• Answering IT service desk calls and emails for internal IT related requests
• Tier 1 and Tier 2 service related responsibilities
• Ticketing system management
• New user setup of hardware, software, operating systems, account management and setting up corporate and test environments
• Telephone administration of Avaya IP phone systems
• End-user hardware/software support including printer maintenance/repair and troubleshooting and configuration of mobile email devices
• PC imaging
• Active Directory administration
• Asset management of inventory and all IT related equipment
•  Onboarding and offboarding users
• Maintain conference room A/V equipment 
• Create and maintain documentation for supported systems. Documents will be for a variety of audiences including end users
• Manage the Tech Tap – Trading Technologies’ bar space for staff

What you will bring to the table

• 2-3 years experience working with and troubleshooting PCs and Macs
• Experience installing and troubleshooting issues with hardware and software including, Windows OS, Word, Excel, Outlook, Windows Server 2008, Mac OS and G Suite
• Experience hooking up hardware and peripherals
• Experience with a scripting language (Python, Powershell, C++, Java etc.) both for automation and maintenance
• Basic experience with laptop, network and server support
• Basic Microsoft Active Directory account management/administration
• Strong interpersonal skills and experience dealing with customers
• The ability to lift items up to 45 pounds (Required in the handling of PC and Server hardware)

Benefits

• Competitive benefits, including: medical, dental, vision, FSA, 401(k) and pre-tax transit/parking 
• Flexible work schedules – with some remote work
• 22 PTO (paid time off) days per year with the ability to roll over days into the following year, robust paid holiday schedule with early dismissal, generous parental leave (for all genders and staff, including adoptive parents) and backup child care as well as tutoring services
• Tech resources, including, a “rent-to-own” program where employees are eligible for a company-provided Mac/PC laptop and/or mobile phone of your choice; and a tech accessories budget for monitors, headphones, keyboards, office equipment, etc.
• Stipend and subsidy contributions toward personally-owned cell phones and laptops, gym memberships and health/wellness initiatives (including discounted healthcare premiums, healthy meal delivery programs or smoking cessation)
• Casual dress code and inspiring, motivating office environment
• Forward-thinking, culture-based organization with collaborative teams that promote diversity and inclusion through efforts such as TT Women in Tech and a committee dedicated to making TT a great place to work for everyone
• Office is conveniently located close to various public transportation