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Software Support Analyst

Location: US-IL-Chicago

Are you interested in pursuing your passion in an industry that demands innovation? Do you love technology and Computer Science but don’t want to code all day?  We build software for the professional futures industry and we’re looking for a self-motivated individual ready for problem solving on the fly to assist our global customers with first class service.   We’ve worked hard to make our platform the top choice for derivatives traders and we’re committed to continue pushing the envelope. If this sounds like a place you can thrive, please continue reading.

 

 

 

Responsibilities:

  • Work closely with traders and developers to solve both functional and technical issues
  • Clearly define and document all issues
  • Manage multiple incidents simultaneously in a high pressure environment
  • Effectively and thoroughly inform customers of incident progress
  • Analyze log files to with intent to define and/or resolve issues.
  • Replicate customer software issues to diagnose and resolve issues quickly
  • Test software functionality and participate in reproducing software issues as necessary
  • Sunday-Thursday shift

Qualifications:

  • Excellent problem solving and troubleshooting skills
  • Undergraduate degree in Computer Science, Mathematics, or Finance
  • Exceptional communication skills
  • Strong teamwork orientation, interaction and collaboration
  • A willingness to learn the mechanics underlying modern electronic trading
Upload your CV/resume or any other relevant file. Max. file size: 15 MB.

Trading Technologies (TT) is an equal opportunity employer. Equal employment has been, and continues to be a required practice at the Company. Trading Technologies’ practice of equal employment opportunity is to recruit, hire, train, promote and base all employment decisions on ability, rather than race, color, religion, national origin, sex, age, disability, sexual orientation, genetic information or any other protected status. Additionally, TT participates in the E-Verify Program.