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X_STUDY® Documentation

Contacting Support

TT Support has three primary locations: Chicago, London and Singapore.

For a comprehensive list of phone numbers and our email address, please see our website.

Automated Phone Menu

To ensure your call is routed to the Customer Support Representative who can best answer your question, TT uses an automated menu to route calls for the Client Support Center.

Upon calling the Customer Support Center, you hear the following prompts:

  • To report a technical issue with TT software press 1.
  • If you need assistance using TT front-end software press 2.
  • To reach sales or Account Management press 0.
  • If you know your party's extension press 9.