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Order Server Telnet Session

Overview

Eurex Gateways include an Order Server Telnet Session. This session can assist Technical Account Managers (TAMs) in verifying connectivity and troubleshooting a variety of transaction data issues by providing information specific to the local Order Server’s behavior.

The session functions by listening to the IP and Port on the local machine where the Order Server resides.

Note

Due to an increase in activity, the Order Server Telnet Session may impact performance.

Order Server Telnet Session

To use the Order Server Telnet Session:

  1. Ensure that the Order Server is active and communicating with the exchange application gateways.
  2. Verify that the Exchange-flavorhostinfo.cfg file is configured with accurate IP address and port information in the following parameters under the [ORDER_SERVER] section:
    • TCPConsolePort: Sets the port number where the Order Server is binding and listening for telnet session requests. By default, Eurex Gateways install with TCPConsolePort=25007.
    • TCPConsoleInterface: Sets the Order Server’s local IP address where the Order Server is binding and listening for telnet session requests. When set with no value, Eurex Gateways behave as if TCPConsoleInterface=127.0.0.1 (i.e., the localhost or loopback IP address).
    Note

    You should only change these values if port 25007 is not available or if you want to specify a particular IP address on a machine with multiple NIC cards.

  3. Open a Command Window.
  4. Type: TelnetIP port where:

    IP equals 127.0.0.1 on a single NIC machine or the IP address of a specific NIC card where the Order Server has been configured to bind and listen for a telnet session.

    Port equals 25007 or an available port as configured in the Exchange-flavorhostinfo.cfg file.

  5. Enter h at the prompt to display the Order Server Telnet Session menu.

Order Server Telnet Session Options

The following table shows the various options available through the Order Server Telnet Session:

Order Server Telnet Menu
OptionDescription
orders print sitekey=<Site Order Key>

Displays the Site Order Key, order status, exchange order number, product order key and other related data for an order.

For the command to be valid, you need to enter a space between each option. Commands can be truncated (e.g., enter o p id=<Site Order key>) as long as there is no ambiguity in the command line string.

sessions print id=<session ID>

Displays status for a session. Enter the command with i=<session ID> to display the IP Address, port, and TCP/IP socket status for a single session.

Enter s p without a session ID to display session parameters and connection status for all active sessions on the Order Server. For the command to be valid, you need to enter a space between each option. Commands can be truncated (e.g., enter s p id=<session ID>) as long as there is no ambiguity in the command line string.

a

About app: Displays the Exchange-flavor Order Server name and VRFM number (e.g., Eurex-JOrderServer V7.11.0.31).

q

Quit app option.

Warning

This option shuts down the Order Server. Use the c option to close the telnet session.

c

Close session: Disconnects the telnet session.

h

help: Displays a list of available Order Server Telnet options.

Telnet Troubleshooting

If the Telnet Session menu fails to display, check the following:

  • Verify that the listening port configured for the Order Server is not being used by other applications.
  • When using a single NIC card, TT recommends leaving the TCPConsoleInterface parameter blank.
  • When using multiple NIC cards, configure the Order Server to bind to a specific IP address, and use this IP address for the telnet session.