Unlocking Users and Resetting Passwords
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Users become locked out when they exceed the password locking rules, the number of failed login attempts, or the days of inactivity. For a detailed description on enforcing password locking rules, refer to the Configuring Password Locking Rules topic. A Super Administrator, Group Administrator, or Password Administrator can unlock users either in all available user groups or in a restricted number of user groups.
To unlock a user...
- From the User Admin menu,
select Unlock Users/Reset
The Unlock Users/Reset Passwords window appears.
- Click the row of the user you want to unlock.
- Click Unlock.
You have successfully unlocked a user.
Resetting a User Password
A Super Administrator, Group Administrator, or Password Administrator can reset passwords for users in one or more defined user groups. When resetting a password, a user's existing password is replaced; the Password administrator does not need to know the user's existing password to reset that password.
Note: A Password Administrator cannot reset a Super Administrator's or Group Administrator's password.
To reset a password...
- To force the user to change their password at the next login, check the Require user to change initial password option on the Password Rules tab of the System Settings window. Refer to the Configuring Password Rules topic if needed.
- From the User Admin menu, select Unlock Users/Reset Passwords.
- Click the row of the user whose password
you want to reset, and then click Reset Password.
Note: Alternatively, you can click the Password button on the User Settings Login tab of the Edit User window.
The Password change window appears.
- Type the new password in the New Password and Confirm New Password fields.
- Click Save.
Note: If you have configured the Outbound Email Settings, you can also generate and email a new password using the Auto Generate Password button. Refer to Auto Generating and Emailing a User's Password topic.
You have successfully reset a password.